VisionAtlas — Navigate Performance With Clarity

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Getting started

Login, MFA, and account access

Signing in, multi-factor authentication, password reset, session issues, and getting back into your workspace.

Signing in

  1. Go to Sign in.
  2. Enter your work email and password, or click Sign in with Microsoft or Sign in with Google if your company uses SSO.
  3. If MFA is enabled on a password login, complete the authenticator step.

SSO requires that your administrator already created your VisionAtlas account with the same email as your Microsoft Entra ID or Google account. On-prem Active Directory is not supported; sync it to Entra first. Admins can load those accounts with Import from Entra or Active Directory.

Sign in with Microsoft does not request mailbox access. To store calendar, mail, and chat transcripts for My Week, Ask, and Search, use Connect Outlook, Teams, and Mail (help). Your IT admin must consent to Graph Calendars.Read, Chat.Read, and Mail.Read.

Reset your password

If you forgot your password:

  1. On the Sign in page, click Forgot password?
  2. Enter your work email.
  3. Choose Email or Text message:

- Email — sent to your account email when your organization has email configured. - Text message — sent to the mobile number on your profile when your administrator has enabled SMS (textAllowed) and your phone number is on file.

  1. Open the reset link (valid for one hour) and choose a new password.
  2. Sign in at Login with your new password.

If you do not receive a message, try the other delivery method or contact your company administrator to confirm your email and phone settings.

SSO-only accounts (no password in VisionAtlas) should sign in with your identity provider instead of using password reset.

Multi-factor authentication (MFA)

When MFA is required:

  1. Sign in with email and password.
  2. Enter the code from your authenticator app (or a backup code if provided by your admin).
  3. You are redirected to your workspace.

Your company administrator can reset MFA if you lose access to your authenticator. Contact your admin — do not share backup codes in email or chat.

Session expired

If you see “session expired,” sign in again at Login. Long idle periods or security policy may end sessions automatically.

Demo access

To explore sample data without a trial account, use Explore demo workspaces. Demo personas sign in with one click — no password required for demo users.

New company trial

Start a 30-day free trial to create a new company workspace. You become the initial administrator for that tenant. During registration you can optionally add a cell phone and opt in to text messages for reminders and password reset; an administrator can update these later under Admin → Users.

Still stuck?

  • Confirm you are using the email address your admin invited.
  • Use Forgot password if you sign in with a VisionAtlas password.
  • Contact your company administrator for role or access issues.
  • For product questions, review other articles in this Help center.